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How to Handle Negative Google Reviews (and When to Flag Them)

How to Handle Negative Google Reviews (and When to Flag Them)

Key TakeawaysRespond first, report second: Always acknowledge negative reviews with professionalism, then assess whether reporting is necessary. Know the categories: Google provides clear reporting categories for unfair, irrelevant, or harmful reviews—use them strategicall...
Perception is Power: Control Your Narrative

Perception is Power: Control Your Narrative

If you don’t tell your story, someone else will.And here’s the kicker: that “someone” might not even be a person. It could be ChatGPT — confidently telling the internet all about your brand based on outdated reviews, mismatched social media posts, or...
Why Your Next Client Might Come from ChatGPT — And How Reviews Help

Why Your Next Client Might Come from ChatGPT — And How Reviews Help

Imagine this: a property owner in Reno types into ChatGPT:“Which property management companies in my area have the best reviews?”Seconds later, ChatGPT replies with a tidy list. Your competitor is at the top — glowing star rating, recent reviews, praises about r...
One Bad Reddit Thread: How a Single Post Can Wreck Your Conversions

One Bad Reddit Thread: How a Single Post Can Wreck Your Conversions

Key Takeaways: Reddit content ranks highly in Google—meaning even one negative thread about your business can appear alongside your website in search results. A single bad post can harm conversions by associating negative sentiment with your brand and pushing your site dow...
The Ripple Effect of Employee Happiness on Customer Experience

The Ripple Effect of Employee Happiness on Customer Experience

In property management, the conversation often centers around owners, tenants, and investors. But there’s another group that has a huge impact on whether those people feel satisfied: your employees.Happy employees don’t just create a better workplace, they create bett...
How Great Reviews Lower Your PPC Spend

How Great Reviews Lower Your PPC Spend

How Great Reviews Lower Your PPC SpendWhen it comes to PPC (Pay-Per-Click), most marketers focus on keywords, bids, and landing pages. But there’s another powerful lever you might be overlooking: your reviews.Why Reviews Matter for PPCHigher Quality Scores: Google and other...
More Clicks, Lower Costs: The Google Stars Effect

More Clicks, Lower Costs: The Google Stars Effect

Every business owner knows the challenge: you need more leads, but advertising online feels like you’re constantly paying more just to keep up. Google Ads, in particular, can feel like a crowded auction where only the big spenders win. But what if there was a smarter way to...
Win More Owners with Reputation Management

Win More Owners with Reputation Management

Win More Owners with Reputation ManagementWhy Owners Choose Property Managers with Strong ReputationsThink about the last time you searched for a service online. Did you look at the company’s reviews before calling? Property owners do the same thing. They want a manager the...
Your Digital Reputation: The New Currency of Trust

Your Digital Reputation: The New Currency of Trust

In today’s property management world, trust is everything. Owners trust you to protect their investments. Tenants trust you to provide safe, well-maintained homes. Vendors trust you to manage payments and relationships fairly and equitably. But here’s the reality: tru...
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What’s New With PMW

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Better Together: PMW and Enterprise Bank

Better Together: PMW and Enterprise Bank

Every business owner looks for smart ways to grow without overspending, and if you bank with Enterprise Bank & Trust, that opportunity might already be sitting in your account.Through Enterprise Bank’s credit incentive program, property management professionals can use ...
Top 10 Property Management Websites 2026

Top 10 Property Management Websites 2026

Every few years, we take a closer look at the best websites in property management, the ones that not only look great but also perform where it counts. Over the last few years, however, the digital landscape has evolved even more than usual, our client base has grown, and design ...
Thankful for Innovation – The Design & Build Teams Reflect

Thankful for Innovation – The Design & Build Teams Reflect

As the year winds down, it’s natural to take a step back and reflect on what has shaped us. At PMW, innovation has always been a driving force, but behind every breakthrough lies something even stronger: the people who create, refine, and reimagine the way we serve our clie...

SEO For Property Managers

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Keyword Discovery in 2026: A Modern Guide for Property Management SEO

Keyword Discovery in 2026: A Modern Guide for Property Management SEO

Search habits continue to evolve, and property management companies feel that shift more than most local service businesses. Owners search for solutions in new ways, tenants rely on conversational queries, and Google keeps refining how it understands language. Keyword discov...
How complicated is web design for a property management company?

How complicated is web design for a property management company?

When people talk about building a website, the conversation usually leans toward templates, quick launches, and “drag and drop” promises. But the real question for this industry is how difficult is web design for a property management company in today’s market?Z...

Lead Generation

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Why Budget Matters in PPC: Making Every Dollar Count

Why Budget Matters in PPC: Making Every Dollar Count

Google Ads (PPC) is one of the fastest ways to get in front of potential owners and investors. Your ad appears at the top of Google right when someone searches for what you offer. But there’s a crucial piece that determines how often you show up and how many leads you get: ...
How to Localize Ads targeting out-of-state owners

How to Localize Ads targeting out-of-state owners

In today’s real estate world, property ownership is no longer tied to where someone lives. Investors buy rental homes in new cities, new states, and markets they may never visit in person. When these owners search for property management support, they almost always start wi...

Education

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How often should I update the videos on my website?

How often should I update the videos on my website?

Your website videos can do a lot of heavy lifting for your business. They greet visitors, explain your services, and set the tone for your brand before anyone ever picks up the phone. Since they carry so much weight, they shouldn’t sit unchanged for years at a time. A littl...
Better Together: PMW and Enterprise Bank

Better Together: PMW and Enterprise Bank

Every business owner looks for smart ways to grow without overspending, and if you bank with Enterprise Bank & Trust, that opportunity might already be sitting in your account.Through Enterprise Bank’s credit incentive program, property management professionals can use ...
How complicated is web design for a property management company?

How complicated is web design for a property management company?

When people talk about building a website, the conversation usually leans toward templates, quick launches, and “drag and drop” promises. But the real question for this industry is how difficult is web design for a property management company in today’s market?Z...

Customer Case Studies

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A Bright New Site for Property Management in Los Angeles & Orange County

A Bright New Site for Property Management in Los Angeles & Orange County

A Bright New Look for Property Management Excellence in Los Angeles & Orange CountyWhen it comes to property management in Southern California, professionalism and clarity are key — and HCM Property Management’s new website captures both beautifully. Designed to r...
Turning Reviews Around: A Real-World Reputation Comeback

Turning Reviews Around: A Real-World Reputation Comeback

Reputation can make or break a property management company. One client learned this the hard way when their online reviews stalled at a 3.5-star average. Even with years of experience and satisfied owners, that number wasn’t telling the real story of their business. Prospec...

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